Tenant Satisfaction Measures telephone survey

Acuity is a market research company we have commissioned to carry out the telephone surveys on our behalf. They specialise in the social housing sector and have been working with social housing landlords for more than 25 years.

Take a look at their website by clicking here: Acuity Research and Practice Limited 

Acuity will contact tenants over the phone - carrying out surveys four times between May 2024 to March 2025, with the aim of interviewing at least 550 tenants each time.

Acuity will only make calls between the hours of 9am to 8pm Monday to Friday and between 10am to 6pm on Saturdays. They will not call on Sundays.

If they call, and it's not a suitable time, Acuity will happily rearrange a time that is more suitable for you.

The survey should take approximately eight minutes to complete.

If you receive a call from Acuity, the number that will display on your phone to look out for is 0115 794 0061.

If you miss their call and phone the number back, you will hear a recorded message letting you know that someone from Acuity tried to call to complete a survey on behalf of your landlord and that they may call you back.

The survey and your responses are strictly confidential and only for the purpose of giving your feedback about our services to us. You can ask for your responses to be kept anonymous if you wish.

Acuity is a company partner member of the Market Research Society and is registered with the Information Commissionaires Office and in line with the Data Protection Act is not permitted to release any details to any other organisation or to release any information that would allow an individual to be identified without your prior active consent to do so.

All the telephone survey calls made by Acuity are recorded for training and quality purposes.

Acuity will carry out surveys four times between May 2025 to March 2026, with dates as follows:

19 May to 7 June - Complete
18 August to 15 September - Complete
17 November to 15 December - Complete
9 February to 28 February